Effective Date: 18 November 2024

At Hoedies & Herholdt, we take pride in providing you with high-quality dried fruits, nuts, seeds, cereals, and granolas. Your satisfaction is our top priority, and we are committed to ensuring your shopping experience is as seamless and enjoyable as possible. If you are not completely satisfied with your purchase, our Returns & Exchanges Policy is here to assist.

1. Returns Policy

We accept returns under the following conditions:

The item is returned within 7 days of purchase.

The item is unopened, in its original packaging, and in a resalable condition.

You provide proof of purchase (e.g., order confirmation or receipt).

Unfortunately, we cannot accept returns for opened products due to hygiene and food safety regulations.

2. Exchange Policy

Should you receive an incorrect or defective product, we will gladly exchange it for the correct item or a replacement of the same value. To qualify for an exchange:

Notify us within 7 days of receiving the product.

Provide a description of the issue and photographic evidence (if applicable).

We will arrange for the defective product to be collected or ask you to return it to us. Once inspected and approved, we will process your exchange at no additional cost.

3. Refunds

Refunds will only be issued under the following circumstances:

The product is defective or damaged upon delivery.

We are unable to replace the product due to stock unavailability.

Refunds will be processed via your original payment method and may take up to 7 business days to reflect in your account.

4. Steps to Initiate a Return or Exchange

To begin a return or exchange, please:

Contact us at info@hoedies.co.za or +27 82 445 9160 within the applicable time frame.

Provide your order number, a description of the issue, and any supporting documents or images.

Our team will guide you through the process, including arranging for the return or replacement.

5. Shipping Costs

If the return or exchange is due to our error (e.g., incorrect or defective item), we will cover the shipping costs.

For all other returns, shipping costs are non-refundable, and the customer is responsible for the cost of returning the product.

6. Exceptions

We cannot accept returns or exchanges for:

Sale or clearance items.

Products damaged due to mishandling or improper storage after delivery.

7. Contact Us

If you have any questions or concerns about your purchase, please don’t hesitate to reach out to our friendly customer support team:

Email: info@hoedies.co.za

Phone: +27 82 445 9160

At Hoedies & Herholdt, we’re committed to your satisfaction and look forward to resolving any issues promptly and fairly.